Fixly Privacy Policy

This Privacy Policy explains how Makronexus ("we", "us", "our") collects, uses, discloses, and safeguards information in Fixly (the "App"), including our web app and mobile apps.

Last updated: 15 October 2025

Fixly connects homeowners with local service providers. The App uses location, messaging and notifications, analytics, crash reporting, and media upload features to deliver core functionality.

The App is operated in Zimbabwe by Makronexus. References to regional laws include Zimbabwe’s Cyber and Data Protection Act and other applicable regulations.

Account and profile

• Name, email address, phone number, password or authentication tokens.
• Profile details you provide (photo/avatar, business details, service categories, pricing preferences).
• Verification documents and images you upload and associated metadata.

Location

• Approximate or precise location from your device when you grant permission; service addresses and manual addresses you enter.

Usage and analytics

• App events and usage metrics via Firebase Analytics.
• Device/app info, diagnostics and crash reports via Firebase Crashlytics.

Communications and notifications

• Push notification tokens (Firebase Cloud Messaging) and in-app notification preferences.

Bookings, payments, and content

• Bookings, negotiation messages, reviews, ratings.
• Payment amounts and status; payment processing may be handled by third parties (we do not store full card numbers in the App).
• Media you upload (images, documents) and generated thumbnails/metadata.

Cookies and similar technologies

• On web, we may use cookies/local storage for authentication, preferences, analytics, and performance.

• Provide, operate, and improve the App and core features like accounts, search, maps, bookings, payments, and notifications.
• Personalize experience (e.g., sort providers by proximity or relevance).
• Communicate updates, security alerts, and support; send transactional notifications related to bookings.
• Measure performance and improve reliability through analytics and diagnostics.
• Prevent fraud, abuse, and violations of terms; ensure platform safety and integrity.
• Comply with legal obligations and enforce agreements.

• Contract: to provide requested services.
• Consent: for optional features like precise location and certain marketing communications.
• Legitimate interests: to secure, maintain, and improve the App; measure engagement; prevent fraud.
• Legal obligation: to meet regulatory, tax, and compliance requirements.

• Service providers: Firebase (analytics, messaging, crash), hosting, payment processors, storage; they process data under contracts.
• Other users: data needed to coordinate a booking (names, service address, job details).
• Legal/safety: to comply with law, enforce terms, protect rights and safety.
• Business transfers: data may transfer as part of a merger, acquisition, or asset sale.

We retain personal data only as long as necessary for the purposes described, including to provide the service, resolve disputes, enforce agreements, and comply with law. When no longer needed, we delete or anonymize data.

We implement administrative, technical, and organizational safeguards including encryption-in-transit, least-privilege access, and secure development practices. No system is 100% secure; use strong credentials and keep them confidential.

Controls

• Location: manage device permission anytime; manual address entry is available.
• Notifications: manage push in device settings or in-app.
• Cookies/storage: control via browser settings; you can clear site data.

Privacy rights

• Access, correction, deletion, portability (subject to verification and law).
• Object to or restrict certain processing where permitted by law.
• Withdraw consent where processing is based on consent.
• Complain to your data protection authority.

To exercise rights, contact us using the details below.

We use cookies and similar technologies to operate and improve the web App, remember preferences, and measure performance. Third-party services like Firebase may set cookies or collect identifiers. You can control cookies via browser settings.

Fixly is not directed to children under 13 (or the minimum age required by your country). If you believe a child provided personal data to us, contact us and we will take appropriate steps.

We may process and store information in countries outside your own. Where required, we implement appropriate safeguards (such as standard contractual clauses or other recognized mechanisms). If your data originates in Zimbabwe, we will handle cross-border transfers in line with Zimbabwean law and POTRAZ guidance.

• Google Firebase (Analytics, Cloud Messaging, Crashlytics, Authentication, Storage)
• Google Maps Platform (maps, geolocation, geocoding)
• Payment processors (as applicable)
• File/media handling libraries for uploads

Zimbabwe (Cyber and Data Protection Act)

• Controller: Makronexus (Zimbabwe).
• Applicable law: Cyber and Data Protection Act and related regulations.
• Principles: lawfulness, fairness, purpose limitation, data minimization, accuracy, storage limitation, integrity/confidentiality, accountability.
• Rights: request access, correction, deletion; object/restrict certain processing; withdraw consent where applicable.
• Complaints: You may lodge a complaint with Zimbabwe’s Data Protection Authority (POTRAZ). You may also contact us first to resolve concerns.
• Cross-border transfers: safeguarded in line with Zimbabwean law.

EU/UK GDPR

• Controller: Makronexus.
• Data protection contact: louis.gadza@makronexus.com.
• Rights: access, rectification, erasure, restriction, portability, objection.

California (CCPA/CPRA)

If you are a California resident, you have the right to know, delete, and correct certain personal information and to opt out of certain disclosures. We do not sell personal information or share it for cross-context behavioral advertising.

We may update this Policy from time to time. We will post the updated version here and adjust the date above. If changes are material, we will provide additional notice (e.g., in-app or by email).

Makronexus
15135 Pumula South, Bulwayo, Zimbabwe
Email: louis.gadza@makronexus.com

If you contact us about privacy, please include your account email and a description of your request.